UX design · onshore, in-house
UX design that starts with how your people really work.
We sit with the people who'll use your software while they do the real job, sketch the screens before we build them, and walk every path by hand before it ships. The result is software your team picks up quickly and wants to keep using.
How we design
Our UX design process: we watch the work before we draw the screen
Good design isn't decoration. It's the shortest, clearest path through a real job. Here's how we find it.
- 01discovery
Watch the real work
We sit with the people who'll use the software while they do their actual jobs, in their actual tools, and note every workaround and extra click.
- 02user flows
Map every path
We lay out what each person needs to get done and the fewest steps to get there, before anyone debates colors.
- 03mockups
Sketch it, then click through it
Screens start as mockups and clickable prototypes, while they're still cheap to change. Petra Medical College's platform began as more than 300 of them.
- 04familiar first
Familiar first, better second
New software shouldn't feel foreign. We match what people already know, then take away the steps they never needed.
- 05walkthrough
Walk it by hand
Before a feature is done, a person walks it end to end against the live system and writes up what they find. People catch what automated tests miss.
- 06every screen
Check it on every screen
On Quest's system, color contrast, phone-to-ultrawide layouts and keyboard access are checked by automated tests, so they can't quietly slip.
Figma mockups before Petra Medical College's platform was built
bugs the first hand walkthrough of Quest's workflow engine found that every automated test had missed
of Sell Your Boards' traffic came from mobile devices, so we designed for the phone first
minutes of walkthrough before an estimator ran a first complete quote in Quest's new system
Figures from our Quest Industries, Petra Medical College and Sell Your Boards case studies.
Built from the scheduler's own walkthrough
Watch a screen take shape
Quest Industries' scheduler moved every job by hand, and when a machine broke down the whole board had to be rebuilt. We sat with her while she scheduled real jobs, then designed a board that works the way she already thought: one row per machine, one column per day, drag to move.
- 01
Spot the problem
A machine goes down, and the work booked on it has to go somewhere else.
- 02
Drag it somewhere free
Pick the job up and drop it on a machine with open hours, like moving a card on a board.
- 03
Look first
Before anything changes, the board shows which jobs the move affects.
- 04
Confirm, with Undo
One click to make the move, and one to take it back.
- 1. Sketch
- 2. Design
- 3. Walk it
Illustration based on the plant board we built for Quest Industries. Machine and job names are examples.
Before
clicks, by their VP of Operations' count, just to save a file in the old system
After
clicks for a machining estimate in the new system: “We're down to a few clicks now and maybe a few edits.”
Quest Industries, in the words of their V.P. of Operations.
Design Work for Real Clients
What we changed for the people using the software, and what happened next.
Quest Industries
Mold tooling and machining, Michigan
Problem: Scheduling was a full-time manual job, and saving a file in the old system took, by their count, about 20 clicks.
What we did: Sat with the scheduler while she scheduled real jobs, then built a plant board that matches how she worked first, with drag to move, a look-first preview and Undo second.
Result: “We're down to a few clicks now and maybe a few edits.” The group testing it grew from 4 people to more than 11.
Sell Your Boards
Electronics recycling buyback
Problem: 78% of their traffic came from mobile devices, but orders ran on emailed photos and back-and-forth messages.
What we did: Came to the first call with a working prototype, then built a single-page order form with photo upload and an instant prepaid shipping label.
Result: Switched over with zero downtime: 47 orders and $4,171 paid out to sellers in the first week.
Petra Medical College
Healthcare career college
Problem: A previous firm had spent two years on their online school with little to show for it.
What we did: Designed it first, in more than 300 Figma mockups, then built staff, partner and student portals and a public site.
Result: Delivered in five months, on time and under budget.
RealSource Partners
Commercial real estate
Problem: A three-person team researched sites by hand, pulling data together from many sources.
What we did: Designed Pulse around an interactive map: zoom into any metro area and see competitors, demographic heat maps, traffic counts and drive times in one place.
Result: Revenue up 800% within two years of moving to the new platform.
Costera
Waste transport and environmental services
Problem: The only software on the market was too expensive and didn't follow how they worked.
What we did: Built their system with the founders in short cycles, with frequent demos for a steady feedback loop.
Result: About 600 jobs a year run through it. “Baytech’s ability to make the system come to life and make it easy to understand is impressive.” Mike Bruno, VP
MedData
Healthcare coverage screening
Problem: Hospital staff had to screen patients against coverage programs in all 50 states, and the old process skipped steps.
What we did: Built an iPad app with a guided workflow that walks staff through each screening, with or without an internet connection.
Result: “Users have adopted the solution faster than expected due to the vendor’s excellent problem solving skills.” MedData Program Manager
What the users said
We built Quest's new system around the way their people already worked. As more of the shop started using it, their VP of Operations told us what he was hearing.
I've been getting really good feedback from everybody. Nobody's been like, I don't wanna do this or this is complicated ... everyone's seeing how it can automate portions of their job.
Show us the screen your team dreads.
Bring us the workflow with too many clicks. We'll watch how it's really done and sketch what it could be.
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