Service contracts · tailored to fit
Software service contracts that cover everything your system needs to keep running.
A Baytech service contract puts hosting, monitoring, testing, releases, support and development time into one arrangement, set at the level your business needs, with the cost agreed up front.
What a contract covers
Every part of keeping your software healthy, in one place
Instead of a hosting company, a monitoring tool, a freelancer for fixes and a separate firm for new features, one team covers all of it. Each clause below switches on a part of the service.
Service agreement
Your company and Baytech Consulting
- ✓We host and run it, on our servers or on AWS
- ✓We watch it around the clock
- ✓Every error is caught and triaged
- ✓Every change is tested automatically
- ✓Releases go out through an automated pipeline
- ✓Backups, security checks and performance tuning
- ✓Support at the level you choose
- ✓Development time for what comes next
Signed for your company
Covered- 01✓
Hosting
Your system runs on our own infrastructure or on Amazon Web Services, and we look after the servers.
- 02✓
Uptime monitoring
Downtime monitoring checks your system day and night, and we respond when something goes wrong.
- 03✓
Error tracking
Sentry records every error with exactly where it happened, and our team works through them.
- 04✓
Automated testing
Unit, integration, architecture and use-case tests run on every change. If one fails, nothing ships.
- coveredYour software
- 05✓
Safe releases
CI/CD pipelines build and release each update, with a person's approval before it reaches production.
- 06✓
Backups and security
Regular backups, security updates and compliance checks, and tuning so it stays fast.
- 07✓
Support and training
From basic assistance to dedicated 24/7 support, plus training and documentation for your team.
- 08✓
Improvements
Our developers add features and changes in agile cycles, with regular updates based on your feedback.
What each contract includes, and at what level, is agreed with you. This is the full menu.
How it's put together
How a service contract comes together
No two businesses need the same thing from their software, so there's no one-size contract. Here's how we shape one around yours.
- 01review
We look at what you run
Your system, where it's hosted today, how it's released and what tends to go wrong.
- 02support level
Pick the level of support
Anything from basic assistance to dedicated 24/7 support, depending on how critical the system is.
- 03dev time
Decide on improvement time
How much of our team's time goes to new features and changes, delivered in agile cycles.
- 04agreement
Agree it up front
Scope and cost are written down before work starts, so there are no surprise costs later.
- 05handover
We take over the running
We move it onto our servers or AWS if needed, and set up monitoring, error tracking, automated tests and the release pipeline.
- 06adjust
Adjust as you grow
Change the level of support, the development focus or the infrastructure as your needs change.
Systems We Host and ManageToday
Real clients whose software we run for them, each with monitoring, error tracking, automated testing and a release pipeline behind it.
Quest Industries
Mold tooling and machining, Michigan
Problem: Their systems ran on servers in their own building, which had to be replaced every four to five years.
What we did: Replaced five systems with one and moved it onto infrastructure we run, with automated tests, error tracking and a manual approval before anything reaches production.
Result: No more server refresh cycle, and the system works on phones and tablets on the shop floor.
California Financial Services
Funding for school-district facilities
Problem: Their school-district clients had no tools of their own for financial reports, approvals and purchase-order requests.
What we did: Built one online application for all three, and host and manage it on Amazon Web Services.
Result: Documents are signed inside the application, with no third-party e-signature service.
Financial Planning Ministry
Nonprofit estate planning
Problem: An estate-planning system that was getting hard to maintain, made of separate pieces that didn't stay in sync.
What we did: Replacing it with one connected system for collecting member details and generating wills and trusts, hosted and managed by us.
Result: Member details and legal documents in one integrated system instead of several.
Petra Medical College
Healthcare career college
Problem: A previous firm had spent two years on their online school with little to show for it.
What we did: Built staff, partner and student portals in five months with an automated release pipeline on Kubernetes, and run it all on our servers.
Result: Delivered on time and under budget, and updates ship through that same automated pipeline.
AJW Attorney Search
Legal recruiting
Problem: Sending candidates to many law firms and tracking each firm's response took too much manual work.
What we did: Built a system for attorney profiles, firm matching and submissions through recruiters' own Office 365 email, and host and run it.
Result: One candidate can go to several firms at once, with every firm's response tracked.
SkinKnowing
Personalized skincare recommendations
Problem: A dermatologist wanted to recommend products to each person's skin, using product data from major retailers.
What we did: Built the product-data pipeline, the admin tools and the public site, and host and run all of it.
Result: Doctor-approved product and ingredient recommendations tailored to each user's survey.
No upselling
Quest Industries moved from servers in their own building to a system we build, host and run. Their VP of Operations on what the arrangement is like:
I trust you guys after working with you for a while ... You're not trying to upsell us or underplay something 'cause you don't feel like doing it.
Let's put together the right contract for your software.
Tell us what you run, where it's hosted and what you need from it. We'll come back with a contract that covers it, in plain English, with the cost agreed up front.
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